Beta

Support

How can we help?

Quick guides, known issues, and a fast line to a human when you need one.

Getting started

New here?

The fastest way to get the feel of the planner will be the five-step tour we're building right now. Until then, the trail catalog and the community are good first stops.

Take the planner tour Coming soon Browse trails See the community

How-to guides

Articles coming soon

We're writing these in the order most-asked-about first. Email [email protected] with a request and we'll bump it.

  • Plan a multi-day trip

    Drag-to-trace the trail, snap to known waypoints, save days, share with the community.

    Writing in progress

  • Submit a condition report

    Flag a blowdown, dry spring, washed-out crossing, or other change so the next hiker knows.

    Writing in progress

  • Share an itinerary to the community

    Turn your saved plan into a discussion post so other hikers can fork it or weigh in.

    Writing in progress

  • Photo locations on the trail map

    How geotagged photos drop pins, the per-photo toggle, and what privacy controls exist.

    Writing in progress

  • Community basics

    Subs per trail, 1-level threading, like + save reactions, search syntax, moderation.

    Writing in progress

Known issues

What we're tracking

Bugs and limitations we know about. If you hit something not listed here, the contact form below is the fastest route.

  • Loyalsock Trail data not yet available

    Sourcing in progress

    We're sourcing official LT trail data and licensing it through the proper channels. The LT trail page will switch from Coming Soon to Live once data is in hand.

  • Offline trail packs (iOS + Android) — waitlist

    Apple Dev approval + app review

    Native apps move under Amoeba Media's new Apple Developer Program enrollment. Web works today; offline mode arrives with the iOS/Android release.

  • Photo orientation may be off on some HEIC uploads

    Tracking

    HEIC photos are converted to WebP client-side before upload. A handful of older iOS captures lose their EXIF rotation in conversion. Workaround: re-save as JPEG before uploading.

Report a bug or request a feature

Send it our way.

Two buttons, two inboxes. Bug reports get fastest triage; feature requests get queued and re-prioritized whenever we revisit the roadmap.

Report a bug Request a feature

Anything urgent — [email protected].

Browser & device support

Trail Sherpa runs on modern Chrome, Safari, Firefox, and Edge — desktop and mobile. Older browsers may break the planner map. Offline trail packs require the iOS or Android app, on the waitlist while we move under the Amoeba Media Apple Developer Program.