Support

How can we help?

Quick guides, known issues, and a fast line to a human when you need one.

New here?

The fastest way to get the feel of the planner is to take the tour. Five steps, two minutes, dismissible at any time.

How-to guides

Articles coming soon

We're writing these in the order most-asked-about first. Email [email protected] with a request and we'll bump it.

Known issues

What we're tracking

Bugs and limitations we know about. If you hit something not listed here, the contact form below is the fastest route.

  • Photo orientation may be off on some HEIC uploads

    Tracking

    HEIC photos are converted to WebP client-side before upload. A handful of older iOS captures lose their EXIF rotation in conversion. Workaround: re-save as JPEG before uploading.

  • Loyalsock Trail waypoints still being verified

    Ongoing with ACW

    The LT geometry is canonical (OpenStreetMap + USGS 3DEP), but individual waypoints (campsites, springs, shelters) are being cross-checked with local stewards. If you see something off, submit a condition report and we'll fix the pin.

Report a bug or request a feature

Send it our way.

Two buttons, two inboxes. Bug reports get fastest triage; feature requests get queued and re-prioritized whenever we revisit the roadmap.

Anything urgent — [email protected].

Browser & device support

Trail Sherpa runs on modern Chrome, Safari, Firefox, and Edge — desktop and mobile. Older browsers may break the planner map. Offline trail packs require the native app: install on iPhone or Android.